Frequently asked questions

It depends on the job. Remove-Zit lifts ink and marker from vinyl dolls and figures. Perk soaks out stains from fabric, lace and doll clothing. Booost boosts Perk and brightens. Formula 9-1-1 handles the toughest, set-in stains. D-stinker removes odors. If you're not sure, contact us and we'll point you to the right one.

Yes. Always test on a small, hidden spot before treating the whole piece, and follow the directions on the label. See our tips page for step-by-step directions.

Our products are made to restore delicate pieces like dolls, action figures, vintage clothing and antique lace. Every product comes with clear directions, and we always recommend testing first. When in doubt, call us before you start.

The weight and size details are listed on each product's detail page. Shipping for many items is weight-based, so this also affects your shipping cost.

We can ship to virtually any address in the world. Some products have restrictions, and a few cannot be shipped to international destinations. See our Shipping & Returns page for details.

Shipping is calculated automatically at checkout. Many items are priced by weight, which you'll find on the product page. If there's ever an error in your shipping cost, we'll email you about any adjustment before your order ships.

You may return most new, unopened items within 30 days of delivery for a full refund. If the return is our error, we'll cover the return shipping. Full details are on our Shipping & Returns page.

Expect your refund within four weeks of handing your package to the shipper, though it's often faster. That window covers return transit (5 to 10 business days), our processing (3 to 5 business days) and your bank (5 to 10 business days).

Log in to your account, open the order using the "Complete Orders" link under the My Account menu, and click Return Item(s). You can also call us or use our return form. We'll email you once your refund is processed.

Absolutely. We've spent over 30 years helping people clean and restore almost anything. Call or email us before you order and a real expert will help you choose.